FAQ

1. Are the products handmade?
Yes, all our items are handmade by local artisans.

Can I order a custom piece?
In some cases, yes. Please contact us for more details about personalization and availability.
How long does shipping take?
2–4 business days in Romania, 5–10 internationally.
How can I pay for my order?
By card, bank transfer, or cash on delivery; see Payment Methods page.
Is online payment secure?
Yes, all payments are encrypted and processed through trusted partners.
Can I cancel or change my order?
Please contact us as soon as possible to discuss cancellation or changes.
What if my item arrives damaged?
Contact us right away and we will find an appropriate solution.

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